Wholesale FAQ

Woman near water with surfboard

Thanks to our lovely stockist Grounded Bodyworks for this photo!

How do I apply for a wholesale customer account?

Click here to request your wholesale customer account. The approval process is done within 24 hours.

How do I log in to my wholesale customer account?

  1. You need to have a wholesale account already set up. If you don't have one, see previous question.
  2. Go to akttherapy.com
  3. Click the "Log in" link (on desktop: top-right of the website / on mobile: in the main dropdown menu)
  4. Use your wholesale customer login credentials
  5. Once you're logged in, you'll have access to all our products at wholesale prices.

How do I place a wholesale order?

Log into your wholesale customer account, add the desired quantity of products to your cart, and check out to complete your order.

I can't see the wholesale prices!

  1. Make sure you're logged in to our website with your wholesale customer account.
  2. If you are logged in, but you still can't see the wholesale prices, try refreshing the page. If that doesn't work, try logging out, and logging back in.
  3. If you still can't access the wholesale prices, please let us know at contact@akttherapy.com, and tell us what email address is associated with your wholesale customer account. We'll be happy to take a look and try to resolve the problem!

What are the minimums for wholesale orders?

Our current minimum for wholesale orders is 6 full-size products. This is subject to change.

What payment methods are available?

We accept major credit cards (Visa, MasterCard, Amex, Discover), Apple Pay, and Google Pay.

Can I get payment terms?

We do not currently offer payment terms. All orders must be paid before we can ship your order.

When will my order ship? Can I track my shipment?

We fulfill wholesale orders within 24 hours, Monday-Friday. Once your order is fulfilled, you'll receive a shipping confirmation email with a tracking number.

What's your return policy?

We're more than happy to offer a return on a product received that is damaged or defective. If this is the case with your order, please send us a detailed note with a photo within seven days of delivery at contact@akttherapy.com and we'll take care of the issue right away. Following this seven-day period, no returns or exchanges will be granted.

Do you have logos, product photos & copy I can use on my website / social media?

Yes! Here is a link to a Google Drive folder of assets you can use on your channels. Please reach out if you need anything else.

Do you have training materials / additional product information available for sales staff?

Yes! Here is a link to a Google Drive folder with training sheets for all our products.

If you have a question that wasn't answered here, please email us directly at contact@akttherapy.com