How do I apply for a wholesale customer account?
The approval process is done within 24-48 hours.
How do I log in to my wholesale customer account?
1. You need to have a wholesale account already set up. If you don't have one, see previous question.
2. Go to akttherapy.com
3. Click the "Log in" link (on desktop: profile icon at the top-right of the website / on mobile: "Log in" link in the main dropdown menu)
4. Use your wholesale customer login credentials
5. Once you're logged in, you'll have access to all our products at wholesale prices.
How do I place a wholesale order?
Log into your wholesale customer account, add the desired quantity of products to your cart, and check out to complete your order.
I can’t see the wholesale prices!
1. Make sure you're logged in to our website with your wholesale customer account.
2. If you are logged in, but you still can't see the wholesale prices, try refreshing the page. If that doesn't work, try logging out, and logging back in.
3. If you still can't access the wholesale prices, please let us know at email@example.com, and tell us what email address is associated with your wholesale customer account. We'll be happy to take a look and try to resolve the problem!
What are the minimums for wholesale orders?
Our current minimum for wholesale orders is 6 full-size products. This is subject to change.
What payment methods are available?
We accept major credit cards (Visa, MasterCard, Amex, Discover), Apple Pay, and Google Pay.
Can I get payment terms?
We do not currently offer payment terms.
All orders must be paid before we can ship your order.
Who pays for shipping?
Unfortunately we are unable to cover your shipping costs, but we always offer the lowest rates possible.
When will my order ship? Can I track my shipment?
We fulfill wholesale orders within 24-48 hours, Monday-Friday.
Once your order is fulfilled, you'll receive a shipping confirmation email with a tracking number.
What’s your return policy?
We're more than happy to offer a return on a product received that is damaged or defective. If this is the case with your order, please send us a detailed note with a photo within seven days of delivery at firstname.lastname@example.org and we'll take care of the issue right away. Following this seven-day period, no returns or exchanges will be granted.
Do you have logos, product photos & copy I can use on my website / social media?
Yes! Here is a link to a Google Drive folder of assets you can use on your channels. Please reach out if you need anything else.
Do you have training materials / additional product information available for sales staff?
Yes! Here is a link to a Google Drive folder with training sheets for all our products.
My question wasn’t answered here!
Please send us an email at email@example.com and we'll be happy to help!