Shipping & Returns

Due to the intensive process required to make each small batch of Akt Therapy products, we are unable to accept returns or exchanges based solely on dissatisfaction. Each product is made with care and love by a small team here in Baja Mexico, we hope you understand, processing returns is very difficult.

That said, we are more than happy to offer a return on a product that is in damaged or defective. If this is the case with your item, please send a detailed note within seven days of delivery to us at contact@akttherapy.com and we will take care of the issue right away. Following this seven days, no returns or exchanges will be granted.


Shipping Guide

USA

USPS Standard Shipping

  • Free for all orders over $150
  • 3-7 business days

Expedited 2-Day

  • 2 business days
  • Saturday delivery not available

Canada

Standard Shipping

  • Free for all orders over $150
  • 5-10 business days

Expedited 2-Day

  • 2 business days
  • Saturday delivery not available

Mexico

Please contact us directly by emailing contact@akttherapy.com so that we can accommodate you!


Please take into consideration a 2 day processing time for all orders, as well as customs processing times for international orders.


International Shipping


Customs & Duties

The recipient is considered the importer and may be subject to import taxes, duties and fees enforced by the destination country. We are unable to control or predict these charges. Customs policies vary widely from country to country; for the most accurate information, contact your local customs office for more information.

When shipping overseas, customs clearance procedures can delay packages by up to 4 weeks. Orders placed through akttherapy.com may also be subject to monetary conversion of US dollars to the currency of the country the order is being shipped to.


For International Claims

Akt Therapy is not liable for lost or stolen packages. If you feel your package has been lost or stolen, please contact your local carrier for more information. AKT Therapy will not resend packages unless an investigation or claim has been filed.

All shipping charges are non-refundable.


Where is my package? Tracking shows it was delivered, but I can't find it.

First check to see if the carrier left a notice of attempted delivery. Sometimes carriers are unable to deliver a package if you aren’t home. They will typically make 3 delivery attempts before returning to sender

Sometimes packages can show as “delivered” while still in transit.

Please contact your local post office for more information (USPS 1-800-222-1811).